We aim to provide a worry-free and convenient shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may request a return within 30 days of receiving the items. Returned items should be unused and, whenever possible, include the original packaging, tags, and accessories.
- Return Requests
Before returning an item, please contact us using the details provided on our website and include your order number, purchase details, and the reason for the return. Items sent back without prior confirmation may not be processed promptly.
- Return Address
Once your return request is confirmed, we will provide the necessary return details. The return address is as follows:
Return Address:
10901 FORDHAM CT, ALTA LOMA, CA 91701
Please do not send items to any other address without prior confirmation.
- Return Shipping Costs
For returns due to personal preference, the customer is generally responsible for return shipping costs. If the return is due to damaged goods, incorrect shipment, or other issues verified as our responsibility, we will cover the associated costs based on the specific circumstances.
- Refund Processing
After we receive and inspect the returned items, we typically complete the refund review within 3 business days. Once approved, the refund will be issued to the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Non-Returnable Items
Items that have been used, washed, or damaged, or that are missing necessary packaging, tags, or accessories, may not be eligible for a refund. Damage caused by improper use by the customer is not covered under our return policy.
- Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us via the methods listed on our website, and we will assist you based on the specifics of your order.