- How do I place an order?
Browse the products, select the desired style and quantity, add items to your cart, proceed to the checkout page, enter accurate shipping and contact details, and complete the payment.
- What payment methods are accepted?
We accept common bank cards and electronic payment methods; the specific options available will be displayed at checkout. Online payments are securely processed via Stripe.
- How long does it take to process an order after payment?
Once payment is successful, we will review, pack, and ship your order as soon as possible. Specific processing times are subject to the shipping policy published on our website.
- How can I track my order?
After the order is shipped, we will send a shipping notification and tracking information to the email address provided at checkout; you can use the tracking number to check the status of your package.
- Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible to request a modification or cancellation. Once an order has been shipped, it may no longer be possible to modify or cancel it.
- What should I do if there is an issue with the received product?
If the product is damaged, missing parts, or does not match your order, please contact us promptly with your order number and relevant photos, and we will assist you based on the situation.
- Can I request a return?
Orders that meet the requirements of our return policy are eligible for return. Generally, you must contact us within the specified timeframe and ensure the product remains in a condition suitable for return. Please refer to the website’s refund and return policy for specific conditions.
- How long does a refund take?
Once the return is approved, we will process the refund in accordance with our refund policy. Funds are typically returned to the original payment method; the actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Do you offer international shipping?
Specific shipping destinations (countries and regions) are subject to the information provided in our shipping policy and on the checkout page.
- How can I contact customer service?
If you have any questions regarding products, orders, shipping, or after-sales service, please contact us via the email address or contact form listed on our website, and we will respond as soon as possible.